UINDO & User Data:
Privacy. That’s UINDO.
Privacy stands as an inviolable human entitlement and a cornerstone of our principles. Our commitment to safeguarding this right is unwavering, reflected in every facet of our products and services. We prioritize its protection with utmost diligence, setting a standard for innovative solutions that honor this fundamental value.
- What data does UINDO collect and use?
- How does UINDO use user’s data?
- How does UINDO keep my data secure?
- How do I access and manage my data on UINDO?
What data does UINDO collect and use?
When you engage with our products and services, you contribute valuable information that enhances your UINDO experience. We handle this data with utmost security, using it to refine and tailor our offerings. Your interactions, such as product searches, orders, and customer support inquiries, provide insights that help us better serve you. This may include details like contact information, delivery preferences, payment details, and other preferences you choose to share. For a comprehensive understanding of what information we collect and how it is managed, please refer to our Privacy Notice.
How does UINDO use my data?
We leverage your personal information to enrich and refine your experience with UINDO Services. This includes facilitating communication regarding your purchases, enhancing and customizing your interaction with our offerings, and fulfilling our legal responsibilities, among other purposes outlined in our Privacy Notice.
Additionally, we utilize personal information to deliver interest-based advertisements for features, products, and services that align with your preferences. Rest assured, we do not utilize personally identifying information for these ads. For further details on how we implement interest-based advertising, please refer to our Interest-Based Ads notice.
To enable these functionalities, we employ cookies that enable our systems to recognize your browser or device and provide tailored services. For more insights into how we use cookies, please review our Cookies Notice.
How does UINDO keep my data secure?
At the heart of our commitment, we prioritize your privacy in every facet of our technology and operations. Rigorous investments ensure that your data remains secure throughout all interactions within our ecosystem. We implement robust physical, electronic, and procedural safeguards to protect the collection, storage, and disclosure of personal customer information. As part of our stringent security protocols, we may request proof of identity before disclosing personal information to ensure utmost protection. Comprehensive details on our privacy practices can be found in our Privacy Notice.
Respecting the significance of customer information, we unequivocally state that we do not engage in the sale of your personal data. Any sharing of your personal information with third parties is strictly for the purpose of delivering services or adhering to legal obligations, as detailed in our Privacy Notice.
Additionally, safeguarding against unauthorized access is paramount. We encourage proactive measures to protect your password, devices, and applications. It is essential to sign out after using shared computers to maintain security. Instructions for signing out of your account are available here, ensuring your continued peace of mind.
How do I access and manage my data on UINDO?
Through Your Account, you have extensive control over various aspects of your information, empowering you to manage:
- Login and security details, encompassing your name and phone number.
- Your address book for seamless communication management.
- Payment information and a comprehensive overview of your order history.
- Lists you’ve curated for easy organization and access.
- Preferences for communications and advertising, ensuring tailored interactions.
- Management of digital content and devices linked to your account.
- Personalized recommendations based on your preferences and interactions.
- Access to your browsing history for enhanced transparency and control.
- Simplified access to other websites and apps via “Login with UINDO,” streamlining your online experience with heightened security.
Privacy Notice:
We understand the importance of your privacy and appreciate the trust you place in us. This Privacy Notice outlines how UINDO Seller Services Private Limited and its affiliates, including uindo.in and uindo.co.in Inc. (collectively “UINDO”), collect and process your personal information through UINDO websites, devices, products, services, online marketplace, and applications that refer to this Privacy Notice (“UINDO Services”).
By using UINDO Services, you consent to the collection, processing, storage, transfer, and sharing of your personal information, including sensitive personal information, as described in this Privacy Notice. UINDO may amend this Notice at its discretion, and your continued use of UINDO Services signifies your acceptance of such changes.
Personal information covered by this Privacy Notice is collected and maintained by UINDO, with its registered office at 856, Ward No. 05, Pavansut Nagar, Main Road, Mehkar-Maharashtra 443301, India.
Key aspects covered in this Privacy Notice include:
- Types of personal information UINDO collects from customers.
- Purposes for which UINDO uses your personal information.
- Information about cookies and other identifiers used for tracking.
- Circumstances under which UINDO shares your personal information.
- Measures taken by UINDO to ensure the security of your information.
- How UINDO handles advertising and your options for managing preferences.
- Access to your information and the choices available to you.
- Guidelines regarding children’s use of UINDO Services.
- Conditions, notices, and revisions pertaining to your use of UINDO Services.
- Related practices and additional information about UINDO’s privacy policies.
For specific examples of the types of information collected and further details, please refer to the full Privacy Notice available on UINDO’s platforms.
What Personal Information About Customers Does UINDO Collect?
At UINDO, we collect personal information to effectively provide and enhance our products and services. Here’s a breakdown of the types of information we gather:
- Information You Give Us: We receive and securely store any information you provide in connection with UINDO Services. This includes details you voluntarily share, such as your name, contact information, payment details, and preferences. Opting not to provide certain information may limit your access to some features of our services.
- Automatic Information: When you interact with UINDO Services, we automatically collect and store certain types of data. This includes information about your usage patterns, interactions with content, and services available through UINDO. Similar to standard web practices, we utilize technologies like cookies and unique identifiers. These tools help us gather information when your web browser or device accesses UINDO Services or interacts with UINDO content on other websites.
- Information from Other Sources: We may receive information about you from other sources to enhance the accuracy of our records and improve our service delivery. This can include updated delivery and address information from our carriers, enabling us to efficiently process and fulfill your orders.
By combining these sources of information, we strive to maintain the quality of our services while ensuring your experience with UINDO is seamless and personalized to your needs.
For What Purposes Does UINDO Use Your Personal Information?
At UINDO, we leverage your personal information to ensure the seamless operation, development, and enhancement of our products and services. Here’s how we utilize your data:
- Purchase and Delivery: Your personal information enables us to process orders, deliver products and services, manage payments, and keep you informed about order status, products, services, and promotional offers.
- Provide, Troubleshoot, and Improve UINDO Services: We use your information to maintain functionality, analyze performance, resolve issues, and enhance the usability and effectiveness of UINDO Services.
- Recommendations and Personalization: Utilizing your personal information allows us to suggest features, products, and services tailored to your preferences, enhancing your overall experience with UINDO Services.
- Voice, Image, and Camera Services: When you utilize our voice, image, and camera services, we process your voice inputs, images, videos, and other personal data to fulfill your requests, improve service delivery, and enhance our offerings.
- Compliance with Legal Obligations: In certain instances, we collect and use your personal information to adhere to legal requirements. This includes identity verification and other purposes relevant to sellers and applicable laws.
- Communication: We utilize your personal information to communicate with you regarding UINDO Services through various channels such as phone, email, and chat.
- Advertising: Your information is used to display interest-based advertisements for features, products, and services that may align with your preferences. We do not utilize personally identifying information for these advertisements.
- Fraud Prevention and Credit Risks: Personal information aids in detecting and preventing fraud and abuse to safeguard our customers, UINDO, and others. We may also employ scoring methods to manage and assess credit risks effectively.
These practices ensure that we meet your needs effectively while upholding the highest standards of security and compliance with legal requirements. For more details on our advertising practices, please refer to our Interest-Based Ads notice.
What About Cookies and Other Identifiers?
At UINDO, we utilize cookies and other identifiers to enhance the functionality and performance of UINDO Services. These technologies enable our systems to recognize your browser or device, allowing us to provide and continually improve our services. For detailed information about cookies and their usage, please refer to our Cookies Notice, where we outline how these tools are employed to optimize your experience with UINDO.
Does UINDO Share Your Personal Information?
Here’s a structured outline of how we handle your personal information at UINDO:
- Transactions involving Third Parties: We provide services, products, applications, or skills from third parties through UINDO Services. This includes marketplace transactions with third-party sellers, downloading applications from our App Store, and enabling third-party skills. Personal information related to these transactions is shared with the respective third parties involved.
- Third-Party Service Providers: We engage other companies and individuals to perform various functions on our behalf, such as order fulfillment, delivery, marketing, data analysis, payment processing, and customer service. These service providers have access to personal information necessary to carry out their functions but are restricted from using it for other purposes and must comply with applicable laws.
- Business Transfers: As our business evolves, we may buy or sell businesses or services. In such transactions, customer information is typically transferred as a business asset, subject to the commitments made in any existing Privacy Notice unless customer consent directs otherwise. If UINDO or its affiliates undergo a merger, acquisition, or sale of assets, customer information will be among the transferred assets.
- Protection of UINDO and Others: We disclose account and other personal information when required by law, to enforce our Conditions of Use and other agreements, or to protect the rights, property, or safety of UINDO, our users, or others. This may involve sharing information for fraud prevention and credit risk reduction with other companies and organizations.
Aside from these circumstances, you will be notified when your personal information might be shared with third parties, and you will have the opportunity to opt out if desired.
For further details on how we handle cookies and other identifiers, please refer to our Cookies Notice. Your privacy and trust are fundamental to us, and we strive to uphold the highest standards in safeguarding your personal information.
How Secure Is Information About Me?
At UINDO, we prioritize your security and privacy with comprehensive measures:
- Secure Transmission: Your personal information is safeguarded during transmission through the use of encryption protocols and software, ensuring its confidentiality.
- PCI DSS Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data, maintaining strict security protocols.
- Physical, Electronic, and Procedural Safeguards: We implement robust safeguards throughout the collection, storage, processing, and disclosure of personal customer information. Our security procedures include occasional identity verification before disclosing personal information.
- Device Security Features: Our devices are equipped with advanced security features to prevent unauthorized access and data loss. You have control over these features and can configure them according to your preferences.
- User Responsibility: It’s essential to protect against unauthorized access to your password, computers, devices, and applications. Always sign off when using a shared computer to maintain security.
For more information on signing off and additional security tips, please visit here.
What About Advertising?
At UINDO, we integrate third-party advertising and provide links to other websites and apps through UINDO Services. When you interact with third-party content, advertising, or services, these partners may collect information about you. For detailed insights into third-party advertising on UINDO, including interest-based advertisements, please refer to our Interest-Based Ads policy. You can manage your advertising preferences by visiting the Advertising Preferences page.
Use of Third-Party Advertising Services:
At UINDO, we collaborate with advertising companies to enhance your experience by providing you with more relevant and useful ads through UINDO Services, while also measuring their effectiveness. When facilitating this, we prioritize your privacy by not sharing your name or any other information that directly identifies you. Instead, we use an advertising identifier, such as a cookie or other device identifier.
For instance, if you’ve already downloaded one of our apps, we may share your advertising identifier along with data about this event to ensure you aren’t repeatedly shown ads encouraging you to download the same app. Additionally, some advertising companies use this information to deliver relevant ads from other advertisers.
To learn more about opting out of interest-based advertising, please visit our Advertising Preferences page.
What Information Can I Access?
You have convenient access to your personal information through the “Your Account” section on our website or mobile application. Here, you can view and manage details such as your name, address, payment options, profile information, Prime membership status, household settings, and purchase history. For a comprehensive list of examples of what you can access, please click here.
If there are specific pieces of personal information that you cannot access through Your Account and would like to request, you can submit a request through our designated process available here. We are committed to providing transparency and ensuring you have control over your personal data.
What Choices Do I Have?
If you have any inquiries regarding how we collect and utilize your personal information, please contact our Grievance Officer. Many of our UINDO Services include settings that allow you to control how your information is utilized.
As mentioned earlier, you have the option to withhold certain information, but this may limit your access to various features of UINDO Services. You can add or modify certain information on specific pages, as outlined in our What Information Can I Access? section. When you update information, we typically retain a copy of the previous version for our records.
To manage your communication preferences:
- Adjust your Customer Communication Preferences if you prefer not to receive emails or other communications from us.
- For in-app notifications, you can modify your notification settings directly within the app or device.
To control interest-based advertising, please adjust your Advertising Preferences accordingly.
Most browsers and devices have a Help feature that guides you on managing cookies and other identifiers. While we recommend keeping these features enabled to access essential UINDO Services, disabling cookies may affect certain functionalities like adding items to your Shopping Cart or using services that require signing in. For more details on cookies and identifiers, refer to our Cookies Notice.
If you prefer to browse our websites without linking your browsing history to your account, you can log out of your account here and block cookies through your browser settings.
You also have the option to opt out of certain data usages by adjusting settings on the applicable UINDO website (e.g., Manage Your Content and Devices), device, or application. Non-UINDO devices typically provide controls in their settings menu (e.g., managing location services or contacts). For assistance with changing device permissions on third-party devices, please contact your mobile service carrier or device manufacturer.
If you are a seller, you can manage your information through Seller Central, update account details via Seller Account Information, and adjust communication preferences through Notification Preferences.
For further assistance or detailed instructions on any of these options, please don’t hesitate to reach out to us.
Are Children Allowed to Use UINDO Services ?
UINDO ensures that products sold are intended for purchase by adults, not children. We offer children’s products with the understanding that they are to be purchased by adults. If you are under 18 years of age, you may only use UINDO Services with the involvement of a parent or guardian. This policy underscores our commitment to responsible and safe online practices for all our users.
Conditions of Use, Notices , and Revisions
It seems like you’re referring to the privacy policy and terms of service of UINDO Services. Here’s a breakdown of what this statement means:
- Subject to Notice and Conditions of Use: By using UINDO Services, you agree that your privacy and any related disputes are governed by the terms outlined in their Privacy Notice and Conditions of Use. This includes provisions on limitations of liability, dispute resolution mechanisms, and the application of Indian law.
- Privacy Concerns: If you have any concerns about your privacy while using UINDO Services, you’re encouraged to contact them with a detailed description of the issue. They promise to attempt to resolve your concerns.
- Changes to Privacy Notice: UINDO Services’ business evolves, and as a result, their Privacy Notice may also change over time. Users are advised to regularly check their websites to stay updated on any recent changes to the Privacy Notice.
- Applicability of Privacy Notice: Unless stated otherwise, the current Privacy Notice applies to all information that UINDO Services has about you and your account.
- Promise of Protection: UINDO Services assures users that they stand behind the commitments made in their Privacy Notice. They will not materially change their policies and practices in a way that reduces the protection of customer information collected in the past without obtaining consent from the affected customers.
This statement emphasizes transparency, user rights regarding privacy, and the commitment of UINDO Services to maintain the protection of customer information over time.
Related Practices and Information
- Conditions of Use
- Seller Program Policies
- Help Department
- Most Recent Purchases
- Your Profile and Community Guidelines
Examples of Information Collected
Information You Give Us When You Use UINDO Services
It sounds like you’re listing various activities or interactions that users can engage in while using UINDO Services. Each of these activities involves different aspects of using their platform:
- Search or shop for products or services in our marketplace: Users can browse and purchase items or services available on UINDO’s marketplace.
- Add or remove an item from your cart, or place an order through or use UINDO Services: This refers to the shopping cart functionality where users can manage their selections and complete purchases.
- Download, stream, view, or use content on a device or through a service or application on a device: Users can access and consume digital content such as videos, music, or apps through UINDO’s services.
- Provide information in your Account (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us) or Your Profile: Users can manage their account details and profile information, which may include personal preferences and contact information.
- Talk to or otherwise interact with our UINDO Voice service: Interaction with voice-enabled services provided by UINDO, possibly through devices like UINDO Echo.
- Upload your contacts, including access to mobile device contacts for certain services: Users may have the option to upload and manage their contacts for enhanced functionality or communication.
- Configure your settings on, provide data access permissions for, or interact with a UINDO device or service: Users can customize settings and manage permissions related to UINDO devices or services they use.
- Provide information in your Seller Account, Restaurant Central Account, Service Provider Account, or any other account we make available that allows you to develop or offer software, goods, or services to UINDO customers: This pertains to accounts used by sellers, restaurants, service providers, or developers who offer products or services through UINDO.
- Offer your products or services on or through UINDO Services: Sellers and service providers can list and sell their offerings via UINDO’s platform.
- Communicate with us by phone, e-mail, or otherwise: Users can contact UINDO for customer support or inquiries through various communication channels.
- Complete a questionnaire, a support ticket, or a contest entry form: Participation in surveys, support requests, or contests organized by UINDO.
- Upload or stream images, videos or audio or other files while using UINDO Services: Users can upload and share multimedia content.
- Use our services such as Prime Video: Accessing specific services offered by UINDO, such as Prime Video for streaming movies and TV shows.
- Compile Playlists, Watchlists, Wish Lists or other gift registries: Users can create and manage lists for organizing content, shopping preferences, or gift selections.
- Participate in Discussion Boards or other community features: Engaging in community discussions or forums hosted by UINDO.
- Provide and rate Reviews: Users can submit feedback and ratings for products or services purchased through UINDO.
- Specify a Special Occasion Reminder: Setting reminders for special events or occasions.
- Employ Product Availability Alerts, such as Available to Order Notifications: Users can receive notifications about product availability or updates on their orders.
These activities encompass a wide range of interactions and functionalities that UINDO users can engage with while using their services.
As a result of those actions, you might supply us with such information as:
- identifying information such as your name, address and phone numbers;
- payment information;
- your age;
- your location information;
- your IP address;
- people, addresses and phone numbers listed in your Addresses;
- e-mail addresses of your friends and other people;
- content of reviews and e-mails to us;
- the personal description and photograph in Your Profile;
- voice recordings when you speak to UINDO;
- images, videos and other content collected or stored in connection with UINDO Services;
- information and officially valid documents regarding identity and address information, including PAN numbers;
- credit history information;
- corporate and financial information; and
- device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronize them with your other UINDO devices.
Automatic Information
The examples provided outline the types of information that UINDO collects and analyzes from its users. Here’s a breakdown:
- Internet Protocol (IP) Address: Used to connect your computer or device to the internet, which can provide information about your geographical location.
- Login, E-mail Address, and Password: Information used for authentication and account management purposes.
- Location of Your Device or Computer: Helps determine regional settings and provide localized services.
- Content Interaction Information: Includes details such as downloads, streams, playback duration, number of simultaneous streams, and network details (like internet service provider information) related to streaming and download quality.
- Device Metrics: Information about device usage, application usage patterns, connectivity data, and any errors or failures related to device interactions.
- UINDO Services Metrics: Metrics related to technical errors, interactions with service features and content, settings preferences, backup information, device location when using applications, and details about uploaded images and files (such as file names, dates, times, and locations).
- Version and Time Zone Settings: Information about the version of the application or service you are using and your time zone settings.
- Purchase and Content Use History: History of purchases made and how content is used, sometimes aggregated with similar data from other users to generate features like UINDO Bestsellers.
- Full Uniform Resource Locator (URL) Clickstream: The complete sequence of URLs visited on UINDO’s websites, including date and time stamps. This may include products and content viewed or searched for, page response times, download errors, length of visits to pages, and interactions on those pages (such as scrolling, clicks, and mouse-overs).
- Phone Numbers: Used when contacting customer service for support purposes.
- Images or Videos: Information captured when shopping on UINDO’s marketplace, potentially including images or videos related to product listings.
- Device Identifiers, Cookies, and Other Technologies: These are used on devices, applications, and web pages to collect browsing data, usage patterns, or other technical information for various purposes.
This comprehensive list covers various aspects of user interaction and technical data collection that UINDO utilizes to enhance service delivery, improve user experience, and ensure operational efficiency. It reflects common practices among digital service providers for managing and optimizing their platforms.
Information from Other Sources
Certainly! Here are the examples and details regarding the information received from other sources and the information accessible through UINDO Services:
Information Received from Other Sources
- Updated Delivery and Address Information: Provided by carriers or third parties to ensure accurate records for delivering purchases or communications.
- Account Information from Co-branded Businesses: Includes account details, purchase or redemption history, and page-view information from merchants with whom UINDO operates co-branded businesses or provides technical, fulfillment, advertising, or other services.
- Interactions with Affiliates’ Products and Services: Information about how you interact with products and services offered by UINDO affiliates.
- Search Results and Paid Listings: This includes information about search results and paid listings (e.g., Sponsored Links) that you interact with on UINDO platforms.
- Information about Internet-Connected Devices: Details about devices and services connected to the internet that are linked with UINDO.
- Credit History Information: From credit bureaus, used primarily for fraud prevention, fraud detection, and offering specific credit or financial services to eligible customers.
Information You Can Access
Users can access various types of information through UINDO Services, including:
- Order Information:
- Status of recent orders, including subscriptions.
- Complete order history.
- Personal Information:
- Personally identifiable information such as name, email, password, and address book.
- Payment settings, including payment method information, promotional certificates, gift card balances, and 1-Click settings.
- Communication Settings:
- Email notification settings, including Product Availability Alerts, Delivers, Special Occasion Reminders, and newsletters.
- Recommendations and Viewing History:
- Recommendations based on products recently viewed, such as “Recommended for You” and “Improve Your Recommendations.”
- Shopping lists and gift registries, including Wish Lists.
- Content and Device Settings:
- Access to content recently viewed.
- Settings for devices, services, communications, and personalized advertising preferences.
- Voice Recordings:
- Access to voice recordings associated with your account.
- Your Profile:
- Includes your product Reviews, Recommendations, Reminders, and personal profile information.
- Seller, Restaurant, or Service Provider Accounts:
- For sellers, access to account information and communication preferences can be managed through Seller Central.
- For restaurants, access to account information and communication preferences can be managed through Restaurant Central.
- For service providers on the Service Provider Network, access to account information and communication preferences can be managed through Service Provider Central.
These examples highlight the breadth of information that UINDO collects from various sources to enhance user experience, manage services effectively, and provide personalized recommendations and services. Users also have access to a wide range of their own data through UINDO Services for transparency and control over their accounts and interactions.
Grievance Officer
Please find below the details of the grievance officer:
Designation: Grievance officer
e-mail PDF: info@uindo.in
Nodal Officer
Please find below the details of the Nodal Officer:
Designation: Nodal officer
e-mail PDF: info@uindo.in
Contact No: 020-4848-0208
Compliance officer
Designation: Compliance officer
e-mail PDF: info@uindo.in
Contact No: 020-4848-0208
Fax: Address:
For details regarding grievance redressal mechanism, please visit our Conditions of Use available here.
Click here to report infringement.
Click here to report issues with orders, delivery or sellers.
Click here for customer support.
The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the Rules enacted under those laws.