Frequently asked questions about returns, refunds and replacements

What can I return? 

You may request returns for most items you buy from the sellers listed on UINDO.IN. However, you can only return items explicitly identified as “returnable” on the product detail page and/or our policy and within the ‘return window’ period. Please refer to the UINDO Returns policy. to know which categories are “non-returnable” and the specific return windows for categories eligible for return.

Items are returnable if you’ve received them in a condition that is – 

  • Physically damaged
  • Has missing parts or accessories
  • Defective 
  • Different from its description on the product detail page on UINDO.IN

How to return items?

  1. Go to Your Orders. (ensure you have signed in before)
  2. Choose an item that you want to return or replace.
  3. Select a reason from menu and continue.

For seller-fulfilled orders, you need to contact the seller to initiate returns. To do so – 

  1. Go to Your Orders.
  2. Choose an item that you want to return or replace.
  3. Select Contact seller. You will be directed to the Seller Messaging Assistant.
  4. Select the appropriate option and start the conversation.

Go to Your Orders to initiate a return. 

Note: The above process is applicable only if the product is returnable and the return window is still active. 

If you need to contact the seller, this must be done in line with our return policy mentioned in UINDO Returns Policy. If a seller fails to address your query in three business days, the UINDO A-to-z Guarantee is available to you.

What are the return guidelines? 

Following are the return guidelines: 

  1. Your address and the item that you wish to return must be eligible for return.
  2. If the return is not eligible for Pickup, a Self-Return option will be given. For more details, please see our Return Pick up and Self Ship Guidelines.
  3. Once the return is received, you will, in accordance with UINDO Refund Policy, be issued a refund to your original payment method.

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or UINDO account (as UINDO Pay balance). 

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or UINDO account (as UINDO Pay balance).

Where can I view status of return?

  1. Locate the item from Your Orders
  2. Select Return/Refund status

How can I return a Gift?

To initiate return, please visit the Gift Returns option. Enter the order number.

You can also return a gift item in exchange for an UINDO Pay Gift Card, if the gift giver has sent a Gift Receipt to you. For guidance on returning a gift item using a gift receipt, please see Gift Receipts.

How can I return a Gift Card?

Gift cards once purchased cannot be cancelled or returned due to regulatory restrictions.

If you need help with adding gift card balance to your account or using it, please refer our policy on UINDO Pay Gift Card.

Can I return a Global Store Product?

The General Returns Policy is applicable for all UINDO Global Store Products. Eligible products can be returned through courier Pick-up or Self-return. We only offer Self-Return for products worth more than Rs.25,000.

Can my order be replaced?

Only  Fulfilled by UINDO items, Prime eligible items and few Seller Fulfilled items can be replaced.

If the item you ordered arrived in a physically damaged/ defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement as long as the exact item is available with the same seller.

When will I get my refund?

IN_EN-How Long Do Refunds Take-Desktop

Following are the refund processing timelines after the item is received by UINDO or the Seller notifies us of the receipt of the return: 

Refund method Refund Time-frame
 FBU orders Seller-Fulfilled orders 
Prepaid Orders
UINDO Pay Balance2 hours 
Credit/Debit Card2-4 Business Days3-5 Business Days
Net Banking (Credited to Bank Account) 
UPI Linked Bank Account2-4 business days 
Pay on Delivery Orders
NEFT to Bank Account 2-4 Business Days3-5 Business Days
UINDO Pay Balance2 hours
Paper Cheque 8-10 business days